Manual de satisfacción del cliente y evaluación de la fidelidad

By: Hill, NigelMaterial type: TextTextPublisher: Madrid : AENOR 2003Description: 351 p. : il., gràf. ; 24 cmISBN: 84-8143-201-6Subject(s): Clients | Consumidors - Conducta | Consumidors -- Satisfacció
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