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Gestión de la calidad : satisfacción del cliente : Directrices para el tratamiento de las quejas en las organizaciones

Material type: TextTextPublication details: Madrid : AENOR 2004Description: 32 p. ; 32 cmSubject(s):
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Item type Current library Call number Status Date due Barcode
Normes ISO, UNE Normes ISO, UNE Biblioteca General i de Referència NOR-18.1 (Browse shelf(Opens below)) Available BGR15071619

Aquesta norma anula i substitueix la norma UNE 66922, de juny de 2001. ì

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